Refund Policy
1. Digital Delivery & Instant Access
SPYLL provides digital, personalized personality blueprints generated from your quiz answers and birth data.
Once your payment is verified by our authorized payment partners (Sumopod for IDR payments, or Dodo Payments for international USD transactions), full access to all report chapters unlocks immediately in your browser and is saved to your account.
2. Refund Eligibility
Because SPYLL delivers instant access to digital content upon purchase, standard digital goods policies apply. You are eligible for a full refund in the following cases:
• Technical Delivery Failure: Payment succeeded but your report failed to unlock due to a system error, and our team cannot resolve it within 24 hours of notice.
• Duplicate Charges: You were billed more than once for the same order due to a network or gateway glitch.
• Unauthorized Transactions: A fraudulent or unauthorized transaction occurred on your payment method.
3. Refund Window & Request Steps
To request a refund, contact us at [email protected] within 7 calendar days of your transaction.
Please include the following in your email:
a. Your registered account email address.
b. Your Order ID or payment receipt reference.
c. A brief explanation of the issue encountered.
Our support team reviews and responds to all requests within 1-2 business days.
4. Refund Processing & Timelines
Once approved, refunds are sent back to the original payment method used during checkout:
• Domestic Payments (IDR via Sumopod / QRIS / VA): Returned to your bank account or e-wallet within 1-3 business days.
• International Payments (USD via Dodo Payments): Returned to your card or original payment account within 3-7 business days, depending on your card issuer.
Once a refund is processed, premium access to the refunded report will be automatically revoked.
5. Cancellation of Purchases
All SPYLL purchases are one-time payments with no recurring subscription fees or hidden renewals. There is no ongoing subscription to cancel.
If you wish to delete your account or birth data after purchase, you can request account deletion anytime by contacting [email protected] under our Privacy Policy.
6. Customer Support
If you need help with a transaction, report access, or refund inquiry, reach out to our team:
Email: [email protected]
Response Time: Within 24 hours (Monday through Sunday).